Why ADT Customers Switch to Us
Many former ADT customers have joined us due to frustration with ADT’s customer service and the long-term costs of their monthly payments.
Despite ongoing fees, ADT customers don’t even own their alarm systems.
Here are key differences:
Do customers own the
security system hardware
they pay for?
Usually leased
terms flexible?
Response time arrival to
site for technical faults
4 hours
Varies, see Google reviews
Can you have a police
response alert linked to
your monitored system?
Not on domestic pack systems
Do you always issue a National
Security Inspectorate Gold
Certification of your work
after an installation?
Another great job by Absolute Fire & Security
Trustpilot, Feb 2024
“All work completed to specification in a timely manner and the system is working fine.”
Really good experience from the start
Trustpilot, Feb 2024
“Really good experience from the start. Discussed our requirements pre order and received very helpful advice. Once agreed installation date, the install was smooth despite them having to add on new equipment to a previous set up. Overall very happy.”
…quite simply outstanding
Trustpilot, May 2023
“This company is quite simply outstanding. They were recommended by my aunt and uncle and right from the very first visit with Sandra I was so impressed. She listened to what I did and didn’t want and advised without hard selling. The office phone was also answered really quickly every time I rang by a real person who was always helpful. The communication was excellent and nothing was too much trouble. Jed who arrived on the day was simply outstanding and could not do enough to help me and make sure I understood the system and how it all worked. I quite simply cannot speak highly enough of Absolute Security Systems and have already recommended them to friends. Thank you to the whole team!”
Absolute Security – A Fantastic Company
Trustpilot, January 2023
“We chose Absolute Security on the basis of recommendations from neighbours and we’re delighted we did! We came into contact with a number of different departments at the company and, of course, the guys that fitted our new system and every member of the team we spoke to was supremely friendly, helpful, knowledgable and professional. We whole heartedly recommend Absolute Security Systems!”
Quick Response
Trustpilot, January 2023
“Quick response to all calls when booking service and update of system. Engineer was extremely good, polite and careful to respect the house (shoes off, clean and tidy etc)”.
Upgrade – Excellent Products and Customer Service
Trustpilot, January 2023
“We recently upgraded our office intruder alarm and added a new CCTV System. Installed with the minimum distruption to the staff and they explained clearly how to operate and very easy to use. Very friendly and professional company and would not hesitate in recommending them if you need to secure your premises”.
to work with
Trustpilot, January 2023
“From the outset, Absolute Security have been a fantastic company to work with. The installation was seamless and the administrative staff helpful and efficient going above and beyond to help us trace and rectify an issue.”
The company is reliable with excellent customer service
Trustpilot, January 2023
“The company is reliable, friendly and all the staff display excellent customer service”.
Great Customer Service
Trustpilot, November 2022
“We have had an intruder alarm installed, does exactly what I need it to do. Great customer service”
Quality of install was superb
Trustpilot, October 2022
“From initial enquiry to fully installed system’s it was a pleasure working with Absolute Security, the quality of the installation was superb, and the people very professional.”
Intruder alarm upgrade
Trustpilot, November 2022
“System upgrade completed in a timely professional manner by polite engineer. Changes to system operation clearly explained.”
Absolute Security!
Trustpilot, September 2022
“I have had a recent large house security installation experience by Absolute Security. From initial very soft sell consultation to second survey visit to installation planning (2 delays due to building works at my house managed very flexibly) and very professional installation and training. And good value too in my view. Could not be happier with the high quality service of this company.”
Alarm Emergency
Trustpilot, September 2022
“We recently purchased a house with an aging alarm system. At 3:30 in the morning it decided to trigger and wouldn’t switch off so in desperation we called absolute security who’s phone number was listed on the kit. Despite not being active customers we had an engineer on our doorstep in 30 minutes and it was sorted in 45. Excellent customer experience!”
Excellent installation
Trustpilot, September 2022
“The two-man installation team arrived at the planned time. They were polite and considerate and a pleasure to have in our home. They worked diligently whilst working through the various aspects of the new installation and sensibly asked for input over optional decisions and alternatives (e.g. precise location of components) when appropriate. The work was completed with a full explanation of the updated system. They demonstrated that all devices and connectivity were functioning and explained options and how to interact with the system. A very professional piece of work that exceeded my expectations.”
System upgrade
Trustpilot, June 2022
“We have had an Alarm system installed by Absolute Security for over 20 years and decided to upgrade. We felt we needed additional detectors and wanted the system connected to our mobile phone to give extra peace of mind. A representative from the company attended quickly talked us through the options, not attempting to add to our wish list even removing some we thought we needed. We hope this new system now fitted proves to every bit as good as the last one and the company service that went with it.”
More reasons to choose Absolute Fire & Security:
6 years
‘False alarm’ instances in our installed systems – on average we have only one false alarm every 6 years
2%
Repeat visits to sites to resolve unresolved technical issues – these are typically below 2% of all installations