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Compare Absolute Security to ADT
Over the years we have experienced a number of customers coming to us from ADT. Despite the size of ADT, many of those customers describe frustration at the quality of its customer service and the accumulative long-term cost of its monthly payments approach. Others have come to realise that their ADT monthly payments do not mean they ever own their alarm system.
In response to the enquiries we get from ADT customers, here are some comparative points.
|
ADT | |
| Google Review rating | ★★★★☆ [4.6] | ★★★☆ [3.6] |
| Do customers own the security system hardware they pay for? | Yes | No – often you lease it |
| Do you offer monthly payment options? | Yes | Yes |
| Do you do monthly payment contracts for a fixed period? | Yes – and you own the hardware | No – you lease it and never own the hardware |
| What are your contract terms like? | Flexible | Onerous (based on what ADT customers say when they come to us) |
| Response time arrival to site for technical faults | 4 hours maximum 24/7 | Varies – see reviews on Trust Pilot |
| For monitored systems what phone line is used? Note: this call line is also used for standard system checks. | Freephone or standard rate call phone line | Premium rate call phone line*
* This can seriously increase your annual costs without you realising. Customers who have moved to us from ADT say they weren’t made aware of this. |
| Can you have a police response alert linked to your monitored system? | Yes | Not on domestic pack systems |
| Do you always issue a National Security Inspectorate Gold Certification of your work after an installation? | Yes | No |
| Are your home alarms compliant with security industry standard PD6662? | Yes | No |
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Other points to bear in mind
At Absolute Security, we regularly monitor:
- ‘False alarm’ instances in our installed systems – on average we have only one false alarm every 6 years
- Repeat visits to sites to resolve unresolved technical issues – these are typically below 2% of all installations
Trusted by customers. Endorsed by professionals.
