Compare Absolute Security to ADT

Over the years we have experienced a number of customers coming to us from ADT. Despite the size of ADT, many of those customers describe frustration at the quality of its customer service and the accumulative long-term cost of its monthly payments approach. Others have come to realise that their ADT monthly payments do not mean they ever own their alarm system.

In response to the enquiries we get from ADT customers, here are some comparative points.

		ADT
Google Review rating	★★★★☆ [4.6]	★★★☆ [3.6]
Do customers own the security system hardware they pay for?	Yes	No – often you lease it
Do you offer monthly payment options?	Yes	Yes
Do you do monthly payment contracts for a fixed period?	Yes – and you own the hardware	No – you lease it and never own the hardware
What are your contract terms like?	Flexible	Onerous (based on what ADT customers say when they come to us)
Response time arrival to site for technical faults	4 hours maximum 24/7	Varies – see reviews on Trust Pilot
For monitored systems what phone line is used? Note: this call line is also used for standard system checks.	Freephone or standard rate call phone line	Premium rate call phone line* * This can seriously increase your annual costs without you realising. Customers who have moved to us from ADT say they weren’t made aware of this.
Can you have a police response alert linked to your monitored system?	Yes	Not on domestic pack systems
Do you always issue a National Security Inspectorate Gold Certification of your work after an installation?	Yes	No
Are your home alarms compliant with security industry standard PD6662?	Yes	No
	Find out more

Other points to bear in mind

At Absolute Security, we regularly monitor:

‘False alarm’ instances in our installed systems – on average we have only one false alarm every 6 years
Repeat visits to sites to resolve unresolved technical issues – these are typically below 2% of all installations

Trusted by customers. Endorsed by professionals.

“We’ve been with Absolute Security for 25 years – over our 4 different houses. We wouldn’t go to anyone else.They’re always excellent.”

Mr and Mrs CPulborough

“I am an insurance broker working in Guildford and London. I have recommended my clients to Absolute Security for around 4 years for security and fire systems. The service provided by the team has always been first class and if any problems do occur they go above and beyond to ensure they are resolved quickly and efficiently.”

Sam BowenStackhouse Poland