New Surrey Fire Service rules – what every homeowner must know

Many Surrey homeowners are unaware of an important change to local fire safety policy that could affect how quickly the fire service responds.

Surrey Fire and Rescue Service has recently implemented new rules for residential properties. Understanding these changes – and what they mean for your home – could be the difference between proper emergency response and costly delays.

What is Surrey Fire and Rescue’s new “confirmed signal” policy?

Surrey Fire and Rescue has introduced what’s called “confirmed signalling” for residential fire alarms. This means a property must have an alert from at least two separate fire detectors before the fire brigade will automatically respond to your property.

Why is Surrey doing this? When this system was implemented for commercial properties, it achieved a remarkable 95% reduction in false alarm callouts. That means firefighters can focus their resources on genuine emergencies rather than racing out to burnt toast or faulty detectors.

How does Surrey Fire and Rescue’s new policy affect homeowners?

You might have assumed that your monitored fire alarm would automatically call the fire brigade if triggered. That’s no longer the case unless your system can generate what’s called a “confirmed fire signal” – an alert from at least two fire detectors.

It’s similar to a burglar alarm – police typically only respond when two devices are triggered. The fire service has adopted this proven approach to reduce unnecessary callouts while maintaining a proper emergency response for genuine fires.

What type of fire alarm system do I need?

Not all fire alarm systems are created equal, and it’s essential to understand the difference:

Grade A system (dedicated fire panel)

• Uses a dedicated fire alarm control panel
• Can generate confirmed fire signals for a brigade response
• Operates independently of other systems
• Required by most insurance companies for brigade calling.

Grade C system (integrated with security)

• Fire detectors are part of your burglar alarm system
• Provides remote monitoring and alerts to notify keyholders of a potential fire
• No automatic brigade response.

Grade D system (no call-out facility)

• Detectors are connected to the mains power supply
• Each detector has a back-up battery should the mains fail
• Can only alert those who are in or near the property of a potential fire
• No automatic brigade response.

What do you need to consider in light of Surrey Fire and Rescue’s recent change?

What does your insurance company require?

Insurance companies are increasingly demanding that properties have brigade calling capability. This isn’t just something for large estates – we’re seeing it for standard three and four-bedroom homes, particularly if they’re listed. Some of our clients have discovered that, regardless of insurer, the requirement for brigade calling systems is becoming standard rather than optional. 

How often is your house left empty?

If you spend extended periods away from home, brigade calling systems give you essential peace of mind. For example, if you go away for a fortnight and a fire starts, your alarm system must be set up for confirmed signalling. If it’s not, the fire service won’t respond automatically. By the time a neighbour notices enough smoke or flames to warrant a 999 call, it may be too late.

Which installation method works for you?

Until recently, the only option for a Grade A fire system was to install cabling throughout your home – something few people want to deal with. Wireless fire alarm systems eliminate the need for extensive cabling work. They operate independently from your home’s Wi-Fi network, so even if you lose power and internet connection, your fire protection remains fully operational. Each wireless detector operates independently on its own battery system, ensuring the entire setup remains functional for at least 72 hours during a power outage.

Do you have a listed or period property?

Owners of listed buildings need modern fire protection that respects historical features. Wireless systems are particularly valuable in this context, as they provide comprehensive protection without requiring alterations to the original walls or architectural elements.

What should you do next?

Assess your current system – start by understanding what fire detection you currently have. If you’re not sure whether your system can generate confirmed fire signals, we’re happy to advise with a no-obligation visit. 

Consider your insurance requirements – review your home insurance policy and speak with your provider about their current and future requirements for fire protection systems. Being prepared could save you from future coverage issues.

Request a professional survey – wireless fire detection systems are increasingly popular, but require a professional survey before you commit. This includes signal strength testing and system design tailored to your property’s specific layout and requirements. Our fire division expert carries out these surveys as a complimentary service and is happy to answer any questions you may have.

In summary

Surrey’s new fire safety rules aren’t designed to make life difficult – they’re based on proven success in reducing false alarms while maintaining proper emergency response for genuine fires.

We can help you ensure your home is properly protected. Book your free, no obligation survey for a comprehensive assessment of your current system and guidance on any necessary upgrades. Don’t leave your family’s safety or insurance coverage to chance.