Season’s greetings and 2019 festive opening hours

With Christmas around the corner we’d like to wish all our customers and contacts a very Merry Christmas and a Happy New Year.


Festive opening hours

Over the festive holidays our office opening times will be:

Christmas Eve – 08:30 – 16:00

Christmas Day – Closed

Boxing Day  –  Closed

Friday 27th December – 08:30 – 17:00

Monday 30th December – 08:30 – 17:00

Tuesday 31st December – 08:30 – 16:00

Wednesday 1st January  – Closed

We’ll then be back to our usual office hours from 8.30am on Thursday 2nd January.


Out of hours emergencies

During the festive period we will, of course, maintain our full emergency call out facility with our telephones permanently manned and duty engineers always available. For out of hour emergencies over the festive season please call our 24/7 telephone line: 01483 791 515

home security app

Controlling your home security system from your app

These days it seems there’s an app for everything and that certainly applies to home security systems.  Technology has evolved dramatically in recent years and that means intruder alarms often come with app-based management functionality.

It’s proving very popular with homeowners who want to control and monitor their home security systems whilst they’re away.

NSI standard to ensure quality

There’s also comfort for homeowners that the National Security Inspectorate (NSI) has supported security app technologies for several years now. The NSI is the National Body which inspects firms like Absolute Security, who provide security systems.

NSI’s standard PD6662 now accommodates customers seeking to use remote devices (such as smart phones) to operate intruder alarms.  This means that security systems with app features now come under the NSI’s remit and are legally covered and supported by their members.

How does the app work for my security alarm?

In most cases a Wi-Fi enabled box is the connection between the internet and the security alarm’s control panel.  Once programmed and the necessary security levels installed and tested, the app is ready to be downloaded and installed on your smart phone.  This will then give you full control of the alarm system remotely. You will receive notifications of alarm events and will be able to set, unset and reset alarms. You will also be able to manage users and check event logs!

Interesting facts

The security industry’s extensive end-user research has clearly indicated a gap between what those users want and what security systems currently deliver. Today, security and ‘peace of mind’ are the two main qualities that customers typically seek, but once a system is put in place many people simply do not use their security system.

Despite the average costs of burglary in the UK estimated to be £2,525 in damaged and stolen items, only 33% of people with a security system turn it on and 83% of consumers have difficulty using their intelligent devices.

A security app completely transforms the user experience. It provides an environment where homeowners actively want to interact with their home, and enjoy the new possibilities that are open to them. It brings that desired peace of mind from the acquired knowledge and added control.

Technology is designed to make people’s lives easier, not more complex. Security system apps have been carefully designed by manufacturers to allow customers access to an array of custom features. They can tailor their app experience for their own personal and particular needs, without resorting to complicated programming.


If you would like to learn more about how app-based security systems can protect your family, home and possessions, contact the Sales Team on tel 01483 791500

Smart video doorbells

Added home security with smart video doorbells

We have seen a lot of customer interest recently in Video Doorbells. These let you respond remotely to visitors at your front door, using your smartphone, tablet and PC and feature an in-built HD camera. 

Video doorbells give you a clear view from your front door or gate, day and night and are ideal for those who want greater protection and screening from nuisance calls or for those in a property alone by themselves. They bring a reassuring layer of additional security as well as convenience.

Flexible to work on any home and property, typical features of video doorbell systems include:

  • 2-way talk functionality – so you can speak to the person through the system via the built-in speakers and microphone, and without opening the door.
  • Crystal-clear 1080HD video so you have a sharp picture of the person at your door.
  • Instant mobile alerts and two-way talk, you can answer the door from your smartphone, tablet and PC.
  • The system’s capability to record images – so you have a record of a visitor.
  • Wireless technology which means you do not need wiring for the installation –you can have the device/bell on any gate or external door within your home’s WIFI range.
  • Motion detection and alerts – these send out an alert if people are loitering close to your property
  • The system runs off rechargeable batteries.
  • A quick and easy installation.

To learn more and find out our current prices for supplying and installing a video door bell in your home  contact the Sales Team on tel 01483 791500.

Bluetooth smart padlocks

As part of National Home Security Month, the Absolute Security Systems team are highlighting various ways to keep your home and possessions secure

The padlock reinvented

One exciting innovation has been Bluetooth ‘smart’ padlocks from Master  Lock®. They offer total control when protecting the most important valuables. This is because Bluetooth Padlocks can only be unlocked using an app on your smartphone. This versatility allows you to unlock the lock and give friends or relatives access when needed.

They are ideal for giving added security to garages, gates, sheds, bikes, outbuildings, storage units etc.

The related app with the lock allows you to control access to your designated area and review the entry log from the comfort of your phone. Bluetooth Padlocks can also offer temporary access when required and inform you of tamper alerts via e-mail when an unauthorised attempt to open the lock is made.

The padlock is battery operated and comes with a low battery notification and reminders on the padlock and in app. The battery is easily replaced and an inbuilt battery jump allows for temporary access if the battery dies while locked.

Beneficial for businesses and homeowners alike

The Bluetooth Padlock is beneficial for both businesses and homeowners looking to protect stock, equipment and possessions.

In addition there is also a Bluetooth Lockbox. This is ideal for those having to manage many locks and users.

Access to the Lockbox is gained via your Smartphone Backup using a numeric code on the lock keypad and you can share access with others on a temporary or permanent basis.  The Bluetooth Lockbox has a Master Lock® Vault Enterprise IOS or Android app to control access. It too comes with low battery notification and includes mounting hardware for easy hardware. It is ideal for those looking for a large secure storage capacity for keys and access cards.

Contact us to learn more

If you would like to learn more about smart padlocks of added security for your possessions, please contact the Absolute Security Systems team on t 01483 791500 or email

Home network security tips

Increasingly we find more and more homeowners favouring devices which run off their home networks. This no longer just includes laptops, mobile phones and tablets – CCTV and intruder alarms as well as smart TVs and some household appliances have the capability to integrate within a home network.

Security tips for your home network

The security of such networks has recently been in the spotlight.  We wanted to reassure customers that, when it comes to our installation of security systems on a home network, we follow best practice security guidance.  We also wanted to share some simple but valuable tips to help homeowners further protect the security of their home networks.

  1. Choose complex passwords – wherever possible select passwords for device logins which have a minimum of 8 digits and include a mixture of upper and lower case letters and numbers. Avoid using dates of birth and obvious numbers instead of letters (for example 3 for Es and 5 for Ss).  Give each device a separate password and change passwords regularly.
  2. Storing passwords – avoid having a list of passwords on your computer, phone or tablet. If you really need to write down passwords to remember them, do so on a bit of paper and store this in a safe in your home.  Better still, use password manager software to create and securely manage complex passwords.
  3. Anti-virus software – ensure your anti-virus software is up to date for your home PCs, and that it is a reputable one with a proven track-record and good reviews.  When downloading any software, ensure it is from a reputable source.
  4. Be more wary with emails – ensure all family members are wary of any emails requesting the re-keying in of login credentials, as these may be phishing. If you give your login details to a third party you can be liable for any adverse consequences and fraudulent activity which happens on your account.
  5. Public WIFI – when out and about, avoid using public, unsecured, WIFI networks to connect to sites which have your personal details such as online banking, security apps etc.
  6. Regularly back-up your data – adopt a regime of regularly backing up your data to minimise any disruption should a computer/device fail. If you are just relying on a Cloud-based back up consider storing an alternative on an external hard-drive device or USB stick which is stored in a safe in the home.
  7. Two-factor authentication – for some devices such as access control systems, consider having a two-step login, such as a security fob and access code, or a security fob and fingerprint swipe. This gives you added security.
  8. Fingerprint authentication – fingerprints are becoming a popular alternative to passwords and are a feature of many computer and mobile phone security. If you are keen to use this route, ensure only your fingerprint is designated in the system for your key sites.  Be careful of adding other family members, especially children.
  9. Suppliers and contractors – if you are having suppliers and contractors around your home be careful about giving them access to your home network WIFI. Also, if you’re going out, ensure all computers and devices auto-lock after a few moments of non-use.
  10. Check your insurance cover – if loss of data could have serious consequences for you (for example if you run a business from home), explore if your insurance policy covers this and increase cover if necessary. Also, check that devices sitting on your home network are covered by your policy and comply with any security conditions your insurer stipulates.

Can we help?

And if you are looking to integrate CCTV, access, intruder and fire detection systems in your home, please talk to one of the team about the most secure ways of doing this.  Call 01483 791500 or email

Protecting your home and possessions in the longer nights

Traditionally there is a rise in burglary offences at this time of year due to the longer nights and increased spending in the lead up to the Christmas period. Here’s a reminder of seven simple actions you can put in place to help protect your home.


  1. Make your property look occupied when you are not there by setting lights on a timer switch – vary which lights come on and when so it doesn’t become obvious that you are out


  1. Move anything of value out of view of your windows – go outside and see what an intruder may find enticing.


  1. Lock side gates of your property with a secure lock, not just a simple bolt and make sure all your windows, patio and conservatory windows are locked. Remember to lock kitchen and bathroom windows before you go out – these often get forgotten


  1. In the run up to Christmas store presents in a locked cupboard, preferably in a room protected by a burglar alarm detector/sensor


  1. Check your security lighting is working and consider CCTV if there is easy access to the rear of your property which an intruder could take advantage of. There are affordable infra-red versions that operate in the dark


  1. Once it is up, avoid putting wrapped presents under your Christmas tree, especially if they are visible through your windows


  1. Don’t leave keys for cars or back doors visible through windows or right by the doors in your property.


If you are concerned about the security of your home and possessions, contact the Absolute Security team for a free survey. Tel 01483 791500 or email

Listed property security

The Security of Listed and Heritage Properties

Over the last few years we have been helping many owners of listed and heritage properties protect their premises from fire, theft and damage. This has included helping national heritage organisations such as The National Trust. In working with them, we’ve had to balance the security and absolute protection of the site and staff with a sensitivity to the listed or heritage building’s features, history and aesthetics.


Popular targets

Heritage and listed properties are sadly popular targets for crime and in a research study English Heritage found that an estimated 18.7% of all listed buildings in 2011 had been physically affected by crime. That represents over 70,000 listed buildings. Lead and metal thefts were the most common, but vandalism and theft of personal possessions is also on the rise.


Alliance to Reduce Crime Against Heritage (ARCH)

We are a member of  Alliance to Reduce Crime Against Heritage, a voluntary national network and wholly support their great work to tackle heritage crime and galvanise local action.


Heritage and Listed Property Security

There is good news in that security solutions are becoming more sophisticated in detecting and preventing crime and yet less intrusive in their installation to the fabric of the listed property. Access control, intruder alarms, security lighting, staff/volunteer paging systems, CCTV and fire detection systems can be installed with sympathetic care and attention toa historic property’s features. We focus particularly in ensuring the security measures comply with the relevant listed building consent, building standards, fire regulations and certification procedures.


Security Tips for Listed and Heritage Buildings

Our work in this area has led us to produce a simple guide of security considerations for owners of listed and heritage properties

For more information about our security work with heritage properties, please contact the sales team on 01483 791500.

Exciting innovation creates neutralising remedy for toxic chemical threats

Toxic chemical agent incidents have been in the press a lot this year.  As well as high profile cases such as a rise in acid attacks on individuals and the Salisbury nerve agent attack, there are many other incidents which don’t necessarily get reported by the media.  Spillages occur on a regular basis in laboratories (including commercial ones and those in the healthcare and education sectors), in hospitals and in transit on UK roads. 

Each spillage presents a risk for those in its vicinity.  Historically, toxic chemical incidents have required significant time and effort to clean them up and make the location safe again. It’s no wonder then that there’s been calls for a faster response solution when tackling chemically-related threats.

Always keen to learn about the latest security and risk prevention measures, the Absolute Security team were excited to see a new innovation in this field.  It will certainly greatly minimise the impact of chemical attacks and spills as it works quickly to rectify any contamination to those affected and the area of the incident.


FAST-ACT – for toxic chemical agent incident response

FAST-ACT was originally developed for the US military to counter chemical warfare agents in the Gulf War.  It is now used globally by NATO forces, other military organisations, large industrial organisations (including pharmaceutical, oil and gas companies), as well as public sector institutions such as schools, universities and hospitals.

In essence it is a powder-based product which has impressive neutralisation capabilities when it comes to chemical attacks and spills. The product is non-toxic, non-flammable, simple and quick to use. It does not require a prior knowledge of the chemical being tackled – the majority of chemicals are quickly neutralised in FAST-ACT’s application.

Other benefits of the product include:

  • It is safe to use on people
  • It reduces chemical contact with the skin
  • It is quick and easy to apply and doesn’t require any premixing
  • It works immediately when applied
  • It is effective over a wide range of environmental conditions
  • It doesn’t require any specialist training


Handy and cost-effective kit

FAST-ACT, which is distributed by Specialist Response Solutions in the UK and Europe, has just launched a handy and cost-effective Chemical Threat Response Case.  It is ideal for organisations to have on-site so they can quickly respond and counter any chemical threat incident.

We envisage it will become a valuable element of organisations’ health and safety approaches when protecting staff, the public and also those responding to an incident. The kit comes with a 5year shelf life and prices start from £1500 per unit. Specialist Response Solutions also have a range of other products for bespoke response requirements.



It’s really good to hear that solutions are being found to tackle the growing number of toxic chemical incidents taking place.  We are particularly looking forward to the day when the UK’s emergency services are equipped with the likes of FAST-ACT, as this will greatly help reduce the suffering of chemical incident victims and also protect the responders who bravely rush to their aid.

If you would like to learn more about FAST-ACT’s benefits to your organisation’s health and safety approaches, and would like an introduction to Specialist Response Solutions, please contact the Absolute Security Team on e: or t: 01483 791500.

Keyless car theft precautions

Protecting your car from a keyless theft

Over the last two years vehicle crime has been on the rise in Surrey and Hampshire and a particular focus of criminals has been the theft of high value cars like BMW and Landrover who feature keyless systems. Detective Inspector Dee Fielding of Surrey Police recently said, “Keyless car theft is a crime on the rise and something that has been affecting the whole nation. Unfortunately criminals have adapted to the technology now available in cars.”


The different approaches to keyless car theft

Thieves are using different wireless technology gadgets to capture vehicle key fobs’ radio transmissions and over-ride them. They can do this in a number of ways including:

  • Signal jamming – here they intercept the key fob’s signal and jam it. This ensures the car remains unlocked, even though you think you’ve locked it. Whilst the thieves may not be able to drive the car away, they can use the opportunity to steal valuables in your car.
  • Signal relaying – in this case the thieves’ technology transmits with your key fob and either clones or instructs it to unlock your car’s doors and allow the ignition to work. They can then drive the car away.
  • Key programming – every car comes with a standard diagnostic port. Computer hackers have developed devices that plug into the port, boot up a vehicle’s software and then programme a blank key fob. In keyless cars this can be used to start the engine as well as unlock doors.


Taking preventative measures against keyless car theft

There are a number of steps you can take to help prevent your car being stolen:

  1. Make sure your car is properly locked and keep keys away from doors and windows. Surrey Police recommend placing them in metal tin or a signal blocking pouch which can prevent criminals copying the necessary access codes in the keys’ technology to gain entry to your vehicle.  Do test your blocking pouch properly works as some have been found not to offer significant protection.  Another effective storage location is a microwave.  Microwaves’ faraday cage technology blocks radio control signals and will hamper a criminal attempting to clone your keys remotely.  Just remember to take the keys out before you cook!
  2. Surrey Police also recommend checking your car manual or speak to your dealer to find out if your key has combination button presses to switch its signal off.
  3. Add physical barriers to your car’s protection such as a steering wheel lock, a driveway parking post, electronic gate or wheel clamp.  We’ve recently seen a big interest in electronically operated bollards as well as manually operated units.
  4. Get a vehicle tracker added to your car. This may in fact be a criteria of your insurance policy. It means that, if your car is stolen, you and the Police will be able to track down its whereabouts more easily.
  5. Consider adding security lighting and CCTV to your home and driveway’s protection. This can act as a deterrent but also, if your car is stolen, CCTV gives you the evidence to help Police track down the criminals.
  6. Talk to your car dealer to see if the keyless element of your vehicle’s system can be disabled.


Act fast

Clive Wain, head of police liaison at Tracker, a company that traces stolen cars, said it is important to act fast if your car is stolen as thieves work quickly and authorities often have just hours to trace the car once it’s stolen. “Many vehicles will be shipped to Eastern Europe,” he said, “while police have also found an increasing number of chop-shops where prestige cars are broken down for parts within hours.”



Car manufacturers are responding to the rise in keyless crime and developing new systems. In a recent article, Richard Billyeald, chief technical officer at Thatcham Research, the UK insurance industry’s research body said, “Manufacturers are already working on new systems. A few new models already have set-ups that aren’t vulnerable to relay attacks. The functionality is the same, but they cannot be fooled by relay devices.” If you are looking to purchase a new vehicle, it is worth checking which models give you greater protection.  Do, however, continue to take security precautions.  As manufacturers develop more secure solutions, criminals will research and develop ways to over-ride them.


Can we help?

If you would like to discuss physical measures to help protect your property, such as electronic gates, safes and CCTV, contact the team on t 01483 429111 or email

School’s out for summer (but we’re not)

public-sectorIt may be the summer holidays for Schools across the country but it’s certainly a busy time for our surveyors and engineers.  They are using the time to spec, install and maintain a variety of different school security systems.

Over the past few years Security has become a major part of a school’s management and governance responsibilities.  Senior management teams are under increasing pressure to ensure their school fully complies with the latest safeguarding and other staff and child protection obligations.

Smarter technology

The sites and structures of many school buildings have traditionally presented challenges when it comes to creating the right level of security protection.  The good news is that technological advances have meant intruder, access control, CCTV and fire detection systems are now more precise in pinpointing incidents across a site and issuing an alert.

Less cabling and lower costs

At the same time, wireless technology and security systems which utilise a school’s existing IP network are reducing the need for cabling and, as a result, the cost of systems is coming down. It also means that installation work can often be done discreetly during School hours, and not necessarily left till the holidays.

Greater systems integration for management efficiencies

Security technology is also integrating far more effectively with other school systems and processes.  Access control systems now integrate with electronic registration, cashless vending and school printer networks to establish permissions and provide logs and audit trails.  These systems no longer rely on identity passes, and often now feature bio-metric functionality such as fingerprinting to avoid problems occurring with lost cards.

Creating a positive learning environment

Security will always be a key concern of school management teams and rightly so.  They are responsible for ensuring both pupils, staff and equipment remain safe and secure in the School site. Security systems are helping them fulfil their obligations and create a positive learning environment.

For example, CCTV systems are supporting work within schools to tackle bullying and ensure the effective implementation of anti-bullying policies. Where schools lease out their premises out of hours, CCTV and access control systems are helping to reduce damage, theft and alert school managers to behaviour which is at odds with the school’s safeguarding policies.

If you would like to learn more about how we could help your school or college with its security arrangements, contact the team on tel 01483 791500.